All our DPD European economy deliveries reach our customers generally within 7 days and our priority services within 1 – 3 days.
All our DPD UK deliveries arrive the next working day. DPD Upgrades are available which include delivery before 10:30am, before 12pm, Saturday and Sunday deliveries.
DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, DPD provide our customers with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day. What’s more, you can watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot.
All our FedEx Canada and USA economy deliveries reach our customers within 5 days, our priority delivery services reaches our customers within 3 days and many arrive the next day. To prevent Customs and FDA clearance delays, please ensure you provide s valid telephone or cell phone number when ordering.
All our FedEx parcels are routed through Indianapolis or Memphis, to expedite the clearance process we notify Customs and the Food & Drug Administration prior to shipping your bakes and this prevents clearance delays. The majority of our bakes are cleared for onward travel within 4 hours or arriving at Indianapolis or Memphis.
Deliveries to all other counties via our economy services reaches our customers generally within 7-10 days and our priority services within 3-7 days.
Our deliveries are performed by various carriers including DHL, DPD, EMS FedEx, TNT and UPS. Your order will be dispatched with the carrier who can offer the fastest delivery window.
Unsure how fast your order will arrive? Get in touch and we can provide an estimated delivery window prior to ordering.
Please ensure you provide full contact details to prevent any customs delays at your home countries border.
Our customers satisfaction is incredibly important to us and we strive to satisfy each and every customer. All our shipments are insured to the invoice value and In the unlikely event your order arrives damaged, get in touch and provide photos to show what items are damaged and we will replace them free.
All the items available on our website are guaranteed to arrive fresh.
All cakes are placed in food safe boxes and then packaged in strong boxes, then labelled as fragile with stickers indicating the way the box should be held and transited.
DPD will send you an email notifying you they are expecting a parcel for you from The Bakery Outlet. After 7pm that evening you will be able to arrange delivery to your local parcel shop.
Yes, you’ll receive an email advising your order has been shipped together with the tracking number and link to track your parcel. We provide our carrier with your mobile number and email address so they can keep you updated on its progress.
All European orders are subject to additional taxes, to prevent border delays we pre-pay the taxes for you and collect these at checkout.
Should you need to cancel your order, please contact us right away. If your order hasn’t been baked we will gladly cancel your order, however once an order is baked and ready for delivery we cannot cancel your order.
All items available for purchase on this website are edible and therefore non returnable.